Atlanta Web Hosting - Kanoli.com
 

Knowledge Base - Tech Support


Domain Questions

1) How do i get all of my domains working?

Quite simple. If you can pull up your Activation Email, you'll notice DNS entries to plug in to your registrar. You will need to go to the provider whom you registered your domain name from (ex: networksolutions.com), login to your master domain panel and update your domains 'NAME SERVERS.'

You will then point your domain to the domain Name Server of your choice.

Of course, if you need assistance with this (as we have helped out in the past with others) please don't hesitate to contact us support@kanoli.com

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2) How do i register my www.____.com/net/org... domain name?

You will need to register with a domain registrar at www.kanoli.com

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3) Why doesn't my web site work yet?

Upon activation, it will take your site 24-72 hours to update DNS entries AROUND the globe. In english, every DNS "phone book" (so to speak) will be updated within a MAXIMUM of 72 hours and at that time, anyone in the world can access your site. YOU may be able to access your site within 24 hours, but people 4 blocks from you, may not be able to access your site until 24 hours from now (it's really work how the system works). :-/

This is true with ANY web host. SO, if you would like, you may access your web site by visiting the following URL (so you may test things out)

http://111.111.111/~username/

Just replace USERNAME with the username assigned to you in your Activation Email. and replacing the IP with the one provided in that email as well :-)

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4) What are the name servers for my site?

These name servers are located in your Activation Email. They look something like NS1.something.com NS2.something.com Something like is what you will be looking for. PLEASE DO NOT ASSIGN YOUR NAME SERVERS to the ones in this example unless you are certain these are yours. :-) Please allow 24-72 hours for global DNS updates to update your DNS entries. :-)

please don't hesitate to contact us support@kanoli.com

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5) How do I register my domain?

You will need to register with a domain registrar at www.kanoli.com

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6) Shouldn't the domain name I registered be working by now?

Upon activation, it will take your site 4-72 hours to update DNS entries AROUND the globe. In english, every DNS "phone book" (so to speak) will be updated within a MAXIMUM of 72 hours and at that time, anyone in the world can access your site. YOU may be able to access your site within 4 hours, but people 4 blocks from you, may not be able to access your site until 24 hours from now (it's really work how the system works). :-/

This is true with ANY web host. SO, if you would like, you may access your web site by visiting the following URL (so you may test things out)

http://111.111.111/~username/

Just replace USERNAME with the username assigned to you in your Activation Email. and replacing the IP with the one provided in that email as well :-)

Click here to go back to the FAQ's

 

7) Can I view my site before my domain updates?

Certainly! Simply point your browser to the following web site (until your domain becomes available):

ou may access your web site by visiting the following URL (so you may test things out)

http://111.111.111/~username/

Just replace USERNAME with the username assigned to you in your Activation Email. and replacing the IP with the one provided in that email as well :-)

Click here to go back to the FAQ's

 

8) Can you host an international domain (TLD)?

You name it, we can host it! PERIOD. Just be sure when you sign up for your additional domain, that you use the proper extension. :-) Easy!

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9) How do I get files onto my web site?

Several ways! :-) Either by uploading your files one by one via your control panel or, an easier way, by using an FTP/HTML editor to upload your files (such as FrontPage, CuteFTP, etc..). All you will need to do is configure the HTML/FTP editor to work with your site and you should be good to go!

Click here for more information on how to configure your FTP Software.:-)

Or click here to go back to the FAQ's

 

10) What's the difference between domain pointing and domain parking?

Pointing - pointing a TLD domain name to a sub-domain giving it the appearance of an account of it own

Parking - making a second domain name point to the same web site as another.


You are always welcomed to send us email, just be sure to include your full domain name and your user name in the subject of your email so that we can better serve you.  In the message, please go into detail about your issue.  The more detail we receive the less emails it takes to solve your issue.  Send all email regarding support issues with your web site to Support@Kanoli.com.

Regards,

Thank You For Your Patients,
Tech Support
Kanoli.com

 


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